Get in Touch

Call Us

+260 211 123 456

Monday - Friday, 8:00 AM - 5:00 PM CAT

Email Us

support@duly.co.zm

General inquiries and support

Visit Us

CBU Main Campus

Kitwe, Zambia

Emergency Claims

+260 770 683 958

24/7 for urgent device issues

Follow Us

Send us a Message

We'll get back to you within 24 hours

Frequently Asked Questions

How long does claim processing take?

Most claims are processed within 24-48 hours. Urgent cases are prioritized and may be processed same-day.

What devices do you cover?

We cover laptops, smartphones, tablets, smartwatches, headphones, and cameras from most major manufacturers.

Do you service devices outside Lusaka?

Yes! We have partner repair centers across Zambia including Kitwe, Ndola, Livingstone, and Chipata.

What's the student discount?

All verified students receive a 20% discount on repair costs and special pricing on protection plans.