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Frequently Asked Questions
How long does claim processing take?
Most claims are processed within 24-48 hours. Urgent cases are prioritized and may be processed same-day.
What devices do you cover?
We cover laptops, smartphones, tablets, smartwatches, headphones, and cameras from most major manufacturers.
Do you service devices outside Lusaka?
Yes! We have partner repair centers across Zambia including Kitwe, Ndola, Livingstone, and Chipata.
What's the student discount?
All verified students receive a 20% discount on repair costs and special pricing on protection plans.